Commit 9a4b0df6e0139453081a461c8b7aa1780d5329dd
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FAQ new home.
git-svn-id: https://kt-dms.svn.sourceforge.net/svnroot/kt-dms/trunk@4676 c91229c3-7414-0410-bfa2-8a42b809f60b
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docs/FAQ.txt
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| 1 | +KnowledgeTree DMS- Frequently Asked Questions | ||
| 2 | + | ||
| 3 | +Q: I can't seem to search inside my files? | ||
| 4 | + | ||
| 5 | +A: There are two things which may cause full-text search not to work: | ||
| 6 | + | ||
| 7 | + 1. Make sure that the Indexing plugin is enabled (in Admin > Misc > Manage Plugins) | ||
| 8 | + 2. Ensure that the appropriate programs are installed, and (if on Windows) | ||
| 9 | + that the config.ini section "indexer" contains the correct paths to the | ||
| 10 | + files. | ||
| 11 | + | ||
| 12 | +Q: Where do I post questions about installing, configuring or using KnowledgeTree? | ||
| 13 | + | ||
| 14 | +A: Our community forums are a good place to ask questions about installing, | ||
| 15 | + configuring or using KnowledgeTree. Our developers, along with other members of | ||
| 16 | + the open source community and our partner network, will endeavour to answer | ||
| 17 | + your questions. | ||
| 18 | + | ||
| 19 | + Click on the link below to access the forums: | ||
| 20 | + http://forum.ktdms.com/ | ||
| 21 | + | ||
| 22 | +Q: Where can I discuss document management best practices, change management and training issues? | ||
| 23 | + | ||
| 24 | +A: Our community forums are a good place to discuss best practices for document | ||
| 25 | + management, software implementation and training with our developers, other | ||
| 26 | + members of the open source community and our partner network. | ||
| 27 | + | ||
| 28 | + Click on the link below to access the forums: | ||
| 29 | + | ||
| 30 | + http://forum.ktdms.com/ | ||
| 31 | + | ||
| 32 | +Q: Where can I report bugs in the open source KnowledgeTree server? | ||
| 33 | + | ||
| 34 | +A: You can report bugs in the open source KnowledgeTree server software by | ||
| 35 | + accessing our online ticketing system. The ticketing system will also provide | ||
| 36 | + feedback on the status of the issue. You may view issues reported by other | ||
| 37 | + people and search the system to determine if your issue has already been | ||
| 38 | + reported. | ||
| 39 | + | ||
| 40 | + Click on the link below to access the ticketing system: | ||
| 41 | + | ||
| 42 | + http://support.ktdms.com/ | ||
| 43 | + | ||
| 44 | +Q: I want to modify KnowledgeTree or develop new functionality for it. | ||
| 45 | + Where do I find more information on how to go about doing this? | ||
| 46 | + | ||
| 47 | +A: You can find out more information about modifying the KnowledgeTree | ||
| 48 | + server, developing new functionality or translating the software at | ||
| 49 | + the development Wiki. The Wiki is constantly under development and | ||
| 50 | + even you may add content to it! | ||
| 51 | + | ||
| 52 | + Click on the link below to access the Wiki: | ||
| 53 | + | ||
| 54 | + http://support.ktdms.com/confluence/ | ||
| 55 | + | ||
| 56 | + | ||
| 57 | +KnowledgeTree Document Management System | ||
| 58 | +Web page: http://www.ktdms.com/ | ||
| 59 | +Wiki: http://support.ktdms.com/confluence/ | ||
| 60 | +Forums: http://forum.ktdms.com/ | ||
| 61 | +Bug reporting: http://support.ktdms.com/ | ||
| 62 | + | ||
| 63 | +$Id$ |