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docs/faq.txt
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| 1 | +KnowledgeTree DMS- Frequently Asked Questions | ||
| 2 | + | ||
| 3 | +Question: | ||
| 4 | +When viewing the index.html of KT through Apache, I am redirected to the control.php, which gives me only | ||
| 5 | +<html><head></head></html> | ||
| 6 | + | ||
| 7 | +In the Apache error_log I see: | ||
| 8 | +PHP Fatal error: Call to undefined function: mysql_pconnect() in /var/www/html/knowledgeTree/phplib/db_mysql.inc on line 73 | ||
| 9 | + | ||
| 10 | +Answer: | ||
| 11 | +your PHP installation doesn't have MySQL support compiled in. | ||
| 12 | +To verify this, create a test.php file with the following in it: | ||
| 13 | +<?php phpinfo(); ?> | ||
| 14 | + | ||
| 15 | +In the output, you should see a MySQL section (my phpinfo output is | ||
| 16 | +attached). | ||
| 17 | + | ||
| 18 | +If you're using a default RedHat rpm installation of PHP- MySQL support is not compiled in. | ||
| 19 | +There are some helpful user comments at the bottom of this PHP manual page: http://www.php.net/manual/en/faq.databases.php, | ||
| 20 | +========================================== | ||
| 21 | +Question: | ||
| 22 | +the Search/Advanced Search sections seem to not work. Is it due to a | ||
| 23 | +problem in my configuration or this feature is not yet implemented? | ||
| 24 | + | ||
| 25 | +Answer: | ||
| 26 | +The search option will only work once the indexer has been used to | ||
| 27 | +index the documents (the file indexer can be downloaded from our website | ||
| 28 | +as well) | ||
| 29 | +========================================== | ||
| 30 | +Question: | ||
| 31 | +I logged in once using the default admin user/pass and now when I try to log back in I'm getting the message "Maximum sessions for user reached. | ||
| 32 | +Contact the System Administrator" | ||
| 33 | +Answer: | ||
| 34 | +Each user has a maximum number of sessions defined in the database: | ||
| 35 | +users.max_sessions. If you close your browser without logging out, the | ||
| 36 | +system still regards you as logged in until the session times out | ||
| 37 | +($default->sessionTimeout). You can increase the max_sessions value for the | ||
| 38 | +admin user with the following sql: | ||
| 39 | +UPDATE users SET max_sessions=10 WHERE username='admin'; | ||
| 40 | +Or you can remove the entry from the sessions table and remember to logout: | ||
| 41 | +DELETE FROM active_sessions; | ||
| 42 | +========================================== | ||
| 43 | +Question: | ||
| 44 | +I get this error: | ||
| 45 | + Warning: Access denied for user: 'dms@127.0.0.1' (Using password: YES) | ||
| 46 | + in C:\FoxServ\www\knowledgeTree\phplib\db_mysql.inc on line 73 | ||
| 47 | + Database error: pconnect(localhost, dms, $Password) failed. | ||
| 48 | + SQL Error: () | ||
| 49 | +Answer: | ||
| 50 | +This is a MySQL user configuration problem- make sure that you can | ||
| 51 | +login to mysql from the command line using the same user name and password: | ||
| 52 | +> mysql -udms -p dms | ||
| 53 | +If you don't get in, then you need to check your PHPMyAdmin settings again, | ||
| 54 | +or alternatively use the user/password that PHPMyAdmin uses to access MySQL. | ||
| 55 | +========================================== | ||
| 56 | +Question: | ||
| 57 | +KT/control.php redirects me to http://<myhost>/dms/presentation/login.php?loginAction=loginForm" where I get a 404 file error. | ||
| 58 | +There is no dms directory in my web root, or even in the Knowledge Tree directory. | ||
| 59 | +Answer: | ||
| 60 | +You're being redirected to the wrong webroot because of the following | ||
| 61 | +misconfigured entry: | ||
| 62 | +$default->rootUrl (this should = "/knowledgeTree" in your installation instead of the default "/dms") | ||
| 63 | + | ||
| 64 | +Jam Warehouse – Smart Business Innovation | ||
| 65 | +Phone: +27 21 4477440 | ||
| 66 | +Fax: +27 21 4477449 | ||
| 67 | +Email: info@jamwarehouse.com | ||
| 68 | +Web: http://www.jamwarehouse.com/ | ||
| 69 | + | ||
| 70 | +$Id$ | ||
| 0 | \ No newline at end of file | 71 | \ No newline at end of file |