From be69318a4bc956bf7a2c9908f3ecba1e551f49f4 Mon Sep 17 00:00:00 2001 From: michael Date: Tue, 5 Aug 2003 10:12:10 +0000 Subject: [PATCH] updated content --- docs/faq.txt | 70 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 1 file changed, 70 insertions(+), 0 deletions(-) create mode 100644 docs/faq.txt diff --git a/docs/faq.txt b/docs/faq.txt new file mode 100644 index 0000000..d9f7863 --- /dev/null +++ b/docs/faq.txt @@ -0,0 +1,70 @@ +KnowledgeTree DMS- Frequently Asked Questions + +Question: +When viewing the index.html of KT through Apache, I am redirected to the control.php, which gives me only + + +In the Apache error_log I see: +PHP Fatal error: Call to undefined function: mysql_pconnect() in /var/www/html/knowledgeTree/phplib/db_mysql.inc on line 73 + +Answer: +your PHP installation doesn't have MySQL support compiled in. +To verify this, create a test.php file with the following in it: + + +In the output, you should see a MySQL section (my phpinfo output is +attached). + +If you're using a default RedHat rpm installation of PHP- MySQL support is not compiled in. +There are some helpful user comments at the bottom of this PHP manual page: http://www.php.net/manual/en/faq.databases.php, +========================================== +Question: +the Search/Advanced Search sections seem to not work. Is it due to a +problem in my configuration or this feature is not yet implemented? + +Answer: +The search option will only work once the indexer has been used to +index the documents (the file indexer can be downloaded from our website +as well) +========================================== +Question: +I logged in once using the default admin user/pass and now when I try to log back in I'm getting the message "Maximum sessions for user reached. +Contact the System Administrator" +Answer: +Each user has a maximum number of sessions defined in the database: +users.max_sessions. If you close your browser without logging out, the +system still regards you as logged in until the session times out +($default->sessionTimeout). You can increase the max_sessions value for the +admin user with the following sql: +UPDATE users SET max_sessions=10 WHERE username='admin'; +Or you can remove the entry from the sessions table and remember to logout: +DELETE FROM active_sessions; +========================================== +Question: +I get this error: + Warning: Access denied for user: 'dms@127.0.0.1' (Using password: YES) + in C:\FoxServ\www\knowledgeTree\phplib\db_mysql.inc on line 73 + Database error: pconnect(localhost, dms, $Password) failed. + SQL Error: () +Answer: +This is a MySQL user configuration problem- make sure that you can +login to mysql from the command line using the same user name and password: +> mysql -udms -p dms +If you don't get in, then you need to check your PHPMyAdmin settings again, +or alternatively use the user/password that PHPMyAdmin uses to access MySQL. +========================================== +Question: +KT/control.php redirects me to http:///dms/presentation/login.php?loginAction=loginForm" where I get a 404 file error. +There is no dms directory in my web root, or even in the Knowledge Tree directory. +Answer: +You're being redirected to the wrong webroot because of the following +misconfigured entry: +$default->rootUrl (this should = "/knowledgeTree" in your installation instead of the default "/dms") + +Jam Warehouse – Smart Business Innovation +Phone: +27 21 4477440 +Fax: +27 21 4477449 +Email: info@jamwarehouse.com +Web: http://www.jamwarehouse.com/ + +$Id$ \ No newline at end of file -- libgit2 0.21.4