KnowledgeTree DMS- Frequently Asked Questions Question: When viewing the index.html of KT through Apache, I am redirected to the control.php, which gives me only In the Apache error_log I see: PHP Fatal error: Call to undefined function: mysql_pconnect() in /var/www/html/knowledgeTree/phplib/db_mysql.inc on line 73 Answer: your PHP installation doesn't have MySQL support compiled in. To verify this, create a test.php file with the following in it: In the output, you should see a MySQL section (my phpinfo output is attached). If you're using a default RedHat rpm installation of PHP- MySQL support is not compiled in. There are some helpful user comments at the bottom of this PHP manual page: http://www.php.net/manual/en/faq.databases.php, ========================================== Question: the Search/Advanced Search sections seem to not work. Is it due to a problem in my configuration or this feature is not yet implemented? Answer: The search option will only work once the indexer has been used to index the documents (the file indexer can be downloaded from our website as well) ========================================== Question: I logged in once using the default admin user/pass and now when I try to log back in I'm getting the message "Maximum sessions for user reached. Contact the System Administrator" Answer: Each user has a maximum number of sessions defined in the database: users.max_sessions. If you close your browser without logging out, the system still regards you as logged in until the session times out ($default->sessionTimeout). You can increase the max_sessions value for the admin user with the following sql: UPDATE users SET max_sessions=10 WHERE username='admin'; Or you can remove the entry from the sessions table and remember to logout: DELETE FROM active_sessions; ========================================== Question: I get this error: Warning: Access denied for user: 'dms@127.0.0.1' (Using password: YES) in C:\FoxServ\www\knowledgeTree\phplib\db_mysql.inc on line 73 Database error: pconnect(localhost, dms, $Password) failed. SQL Error: () Answer: This is a MySQL user configuration problem- make sure that you can login to mysql from the command line using the same user name and password: > mysql -udms -p dms If you don't get in, then you need to check your PHPMyAdmin settings again, or alternatively use the user/password that PHPMyAdmin uses to access MySQL. ========================================== Question: KT/control.php redirects me to http:///dms/presentation/login.php?loginAction=loginForm" where I get a 404 file error. There is no dms directory in my web root, or even in the Knowledge Tree directory. Answer: You're being redirected to the wrong webroot because of the following misconfigured entry: $default->rootUrl (this should = "/knowledgeTree" in your installation instead of the default "/dms") ========================================== Question: Why does the search not return words less than 3 characters long? Answer: The search uses MySQL's fulltext index, which by default has a minimum word length of 4 characters. Read http://dev.mysql.com/doc/mysql/en/Fulltext_Fine-tuning.html on how to configure your MySQL instance to support this. Jam Warehouse – Smart Business Innovation Phone: +27 21 4477440 Fax: +27 21 4477449 Email: info@jamwarehouse.com Web: http://www.jamwarehouse.com/ $Id$