KnowledgeTree DMS- Frequently Asked Questions Question: When viewing the index.html of KT through Apache, I am redirected to the control.php, which gives me only In the Apache error_log I see: PHP Fatal error: Call to undefined function: mysql_pconnect() in /var/www/html/knowledgeTree/phplib/db_mysql.inc on line 73 Answer: your PHP installation doesn't have MySQL support compiled in. To verify this, create a test.php file with the following in it: In the output, you should see a MySQL section (my phpinfo output is attached). If you're using a default RedHat rpm installation of PHP- MySQL support is not compiled in. There are some helpful user comments at the bottom of this PHP manual page: http://www.php.net/manual/en/faq.databases.php, ========================================== Question: the Search/Advanced Search sections seem to not work. Is it due to a problem in my configuration or this feature is not yet implemented? Answer: The search option will only work once the indexer has been used to index the documents (the file indexer can be downloaded from our website as well) ========================================== Question: I logged in once using the default admin user/pass and now when I try to log back in I'm getting the message "Maximum sessions for user reached. Contact the System Administrator" Answer: Each user has a maximum number of sessions defined in the database: users.max_sessions. If you close your browser without logging out, the system still regards you as logged in until the session times out ($default->sessionTimeout). You can increase the max_sessions value for the admin user with the following sql: UPDATE users SET max_sessions=10 WHERE username='admin'; Or you can remove the entry from the sessions table and remember to logout: DELETE FROM active_sessions; ========================================== Question: I get this error: Warning: Access denied for user: 'dms@127.0.0.1' (Using password: YES) in C:\FoxServ\www\knowledgeTree\phplib\db_mysql.inc on line 73 Database error: pconnect(localhost, dms, $Password) failed. SQL Error: () Answer: This is a MySQL user configuration problem- make sure that you can login to mysql from the command line using the same user name and password: > mysql -udms -p dms If you don't get in, then you need to check your PHPMyAdmin settings again, or alternatively use the user/password that PHPMyAdmin uses to access MySQL. ========================================== Question: KT/control.php redirects me to http:///dms/presentation/login.php?loginAction=loginForm" where I get a 404 file error. There is no dms directory in my web root, or even in the Knowledge Tree directory. Answer: You're being redirected to the wrong webroot because of the following misconfigured entry: $default->rootUrl (this should = "/knowledgeTree" in your installation instead of the default "/dms") ========================================== Question: Why does the the search not return words less than 3 characters long? Answer: To get MySql to search on words less than two letters depends on the version of MySql you are using. If it is less than version 4, then you have to recompile MySql, as this is an internally set variable. From version 4 onwards, the word length can be set dynamically - you'll just have to check the does on full text indexing to see where. Jam Warehouse – Smart Business Innovation Phone: +27 21 4477440 Fax: +27 21 4477449 Email: info@jamwarehouse.com Web: http://www.jamwarehouse.com/ $Id$